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Your Guide to Reading Standards and Finding Loop Holes

The laboratory shall, if relevant, to the extent necessary, maintain records of competence to read standards. Understood? Deciphering these kinds of phrases in standards is not easy. Learning to read and understand them is like learning a new language. But once you get the hang of it, a whole new world of interpretation opens up. …read more »

Corrective action under the microscope

Are your laboratory’s problems prone to re-surface over and over again? Are you spending most of your valuable time and resources tackling a recurring problem in preparation for an audit? While you may be convinced that your answers are ‘THE’ solutions to the problems identified in your lab, perhaps it’s time you took a closer …read more »

What to expect when you’re expecting….a NATA audit

So you’re facing a NATA audit and it’s being done to the new 17025. You’ve probably read various bits and pieces online that have given you an idea about the significant changes. An ISO 9001-friendly structure, new emphasis on impartiality, confidentiality and customer complaints, decision rules, and a lot of stuff about risk management. A …read more »

3 more ways to make your management system work for you

In my last article, I talked about how you can take steps to simplify your management system. But as a true systems expert, I like to deal with the root cause of a complex problem. The other cause of the creation of a management system is a failure to critically analyse feedback from auditors and …read more »

3 easy steps – make your management system work for you

Many organisations have a quality (or environment, or safety) management system. If you’re in one of these organisations, then I bet you’ve sometimes felt like the system rules your life, rather than you ruling the system. How did it get to be this way? More importantly, how can you change it? It probably got to …read more »