Root Cause Analysis

Next Course: Wednesday 24 January 2024 ONLINE

Download our Root Cause Analysis course flyer.

Root Cause analysisWe all make mistakes, that’s a given. However, in a lab, it’s not enough to point the finger at someone and blame them for what went wrong.

We need to backtrack, drill down into the process, and work out the WHY of what happened.

And that’s precisely what a root cause analysis is for.


For labs holding accreditation with NATA or certification, this could be anxiety-inducing. NATA or your certifier needs you to adequately undertake and importantly, be able to demonstrate that you’ve carried out an effective root cause analysis. But what does this look like and where do you start? This half-day course will show you:

  • Why a good root cause analysis can be the best investment of your organisation’s resources you’ll ever make
  • How to identify problems, and work out their significance
  • The techniques for carrying out a root cause analysis
  • How to fix problems using your corrective action system
  • How to defend your root cause analysis to an auditor

You’ll learn in a small group, providing an excellent opportunity for interacting with others in a personalised highly interactive environment.

PLUS you’ll work through real examples, including ones from your own lab, to ensure this training is of immediate and practical benefit.


  1. We’re experienced NATA auditors so we can give you valuable insights into an external auditor’s mindset
  2. We’ll give you hints and tips on what to look for and how to answer questions from external auditors and
  3. We’ll be in touch with you a few weeks after the training, just to make sure you’ve been able to apply what you’ve learned once you’re back in your workplace!

Don’t take our word for it – here’s what our participants have said:

“A great opportunity for learning with others – highly interactive and extremely useful”

“Thanks, Maree for running a very useful workshop that is very relevant at the moment””

Our NATA assessment went perfectly – we couldn’t have done it without the training!”

“I had no idea where to start! The training gave me such confidence, I knew where to begin and have been able to expand my knowledge from there”

You can’t lose! Join us on 24 January 2024 at 9.00am