Root cause analysis

Root cause analysisWe all make mistakes, that’s a given.

However in a lab, it’s not enough to point the finger at someone and blame them for what went wrong. We need to backtrack, drill down into the process and work out the WHY of what happened.

And that’s precisely what a Root Cause Analysis (RCA) is for.

As well as pointing to a possibly serious flaw in your system, a RCA will allow you to prevent it happening again.

For labs holding NATA accreditation or certification with another body, this could be anxiety inducing.

NATA or your certifier needs you to adequately undertake and importantly, be able to demonstrate that you’ve carried out an effective root cause analysis.

But what does this look like and where do you start?

In this half day course we will show you:

  • Why a good RCA can be the best investment of your organisation’s resources you will probably ever make
  • How to identify problems, and work out their significance
  • The techniques for carrying out a RCA
  • How to fix problems using your corrective action system
  • How to defend your root cause analysis to an auditor

Why is our root cause analysis course different?

Because we use a process from your facility to ensure what you learn is of immediate and practical benefit.

Since we train you using one of your organisation’s processes as an example, you’ll walk away with knowledge you can apply as soon as you’re back in your workplace.

When run as an in-house course, we’ll train staff using your processes in your facility saving you time and money!

Why choose our training courses?

  • We limit our course numbers to ensure the best results for all participants.
  • We’re able to deliver highly practical sessions because we regularly interact with labs in their facilities, giving us up-to-date experiences.
  • Our participants and their needs drive our training.

All of our courses include the option for participants to have their process, procedure or MU workings analysed and discussed as part of the course.
This means that participants walk away from the course with information that is of immediate use to them back in their workplace.

Our unique follow up process

Two weeks after the training, we catch up with each participant, just to be sure they’re on track.
Participants value this opportunity to ask questions that may have come up since their training.

Whether we run training specifically for your lab or you’re part of a public session, we can help you achieve your goals.

If you have any questions about this workshop, email or phone Maree (0411 540 709) or Diane (0402 012 781) for an obligation-free discussion.

Download the Root Cause Analysis training course flyer