communication

The role of perverse incentives

During the time of British rule in India, the government became concerned about the number of cobras in Delhi. To reduce this problem, the government offered a bounty for every dead cobra and initially, the program was wildly successful. Large numbers of snakes were killed for the reward and the government took a moment to …read more »

Are you listening??

“Most people do not listen with the intent to understand; they listen with the intent to reply.” So said Stephen Covey, author of ‘The 7 habits of highly effective people’. We’ve all been guilty of this. In our recent article we discussed asking the right questions. But the best questions in the world won’t matter …read more »

How to ask good questions

Many of us can spend large chunks of our day seeking information. Whether it’s an update from a team member, negotiations with a contractor or trying to get more than an ‘ugh’ from a teenager, we usually do this by asking questions. Asking questions fuels learning, improves interpersonal bonding and rapport plus it makes us …read more »

Solving your communication breakdown

Quality communication: A recent article in the Sydney Morning Herald highlighted the plight of the critically endangered regent honeyeater. It seems that the male birds are either forgetting their birdsong, singing an abbreviated version, or beginning to mimic the songs of other birds. Since the females don’t recognise these songs they’re not matching with males. …read more »