Communication

Bad Blood

As that iconic philosopher Taylor Swift reminds us, when behaviour and communication go bad in the workplace, it can mean some Bad Blood. We’re often subject to human foibles like Liam’s loud chewing. Or Lauren’s leg jiggling when she talks. Or Lachlan’s tendency to use the word “like” in every sentence. Plus, it’s possible that …read more »

Solving your communication catastrophes

You might have heard about the latest Sydney-centric communication stuff-up. It involves the Spaghetti Junction of the Rozelle Interchange. One reason for the traffic chaos came from poor signage. This miscommunication meant that there were extraordinary traffic jams and hours of lost productivity! It shows how a lack of communication can lead to frustration. It’s …read more »

We have to talk

written by Maree Stuart Ever had one of those terrible moments where you have to have that difficult conversation with a family member, friend or work colleague? You wouldn’t be human if you didn’t need to take a big deep breath before initiating one of those kinds of conversations. Having to do this in a workplace, …read more »

12 Days of a Lab Christmas – Day 7

written by Maree Stuart As we head into the silly season we are delighted to present: The MAS Management Systems 12 Days of a Lab Christmas! On the seventh day of Christmas, one of our test reports appeared in the newspaper when it was leaked to a journalist by a staff member You might regard this …read more »

The Lab Manager Conversations part seven – Quality

We’ve been speaking to lab managers and leaders about their roles and their challenges. These conversations have been collated into a series of articles that will probably resonate not only with lab leaders, but those across other businesses as well. While their pathways may have been somewhat different, all our respondents have clocked up well …read more »

The Lab Manager Conversations part six – Equipment

We’ve been speaking to lab managers and leaders about their roles and their challenges. These conversations have been collated into a series of articles that will probably resonate not only with lab leaders, but those across other businesses as well. While their pathways may have been somewhat different, all our respondents have clocked up well …read more »

The Lab Manager Conversations part four – Communication

We’ve been speaking to lab managers and leaders about their roles and challenges. These conversations have been collated into a series of articles that will probably resonate not only with lab leaders, but those across other businesses as well. While their pathways may have been somewhat different, all our respondents have clocked up well over …read more »

The Lab Manager Conversations part three – Development

We’ve been speaking to lab managers and leaders about their roles and challenges. These conversations have been collated into a series of articles that will probably resonate not only with lab leaders, but those across other businesses as well. While their pathways may have been somewhat different, all our respondents have clocked up well over …read more »

The Lab Manager Conversations part two – Leadership

We’ve been speaking to lab managers and leaders about their roles and challenges. These conversations have been collated into a series of articles that will probably resonate not only with lab leaders, but those across other businesses as well. While their pathways may have been somewhat different, all our respondents have clocked up well over …read more »

The Lab Manager Conversations part one – Staffing

We’ve been speaking to lab managers and leaders about their roles and challenges. These conversations have been collated into a series of articles that will probably resonate not only with lab leaders, but those across other businesses as well. While their pathways may have been somewhat different, all our respondents have clocked up well over …read more »

Navigating the 7 Cs of communication

Every day we need to communicate. And whether it’s grunts from teenagers or the long, winding conversations we have with old friends, we also need to interpret what’s being said. Effective communication in the workplace is critical. Management is often judged by the quality of communications with the rest of the organisation. Teams judge their …read more »

THE ULTIMATE GUIDE TO TRAINING IN THE LAB Part 2

In our last article we looked at why you need a training plan and what you should consider when developing one. This week, we’re looking at the best ways to deliver that knowledge. Training isn’t a one-off event. It’s a continuous process that requires monitoring and upgrading as your business environment changes. Professional development isn’t a …read more »

YOUR LAB’S REPORT CARD – ARE YOU ‘FUTURE PROOF’?

written by Maree Stuart It’s a new school term and that means it won’t be long before students receive their next report card. If your lab were to receive a report card, how do you think you’d do? Hopefully it won’t look like this! When it comes to labs, you already know it’s important to stay …read more »

Dealing with difficult conversations

Breakups. Resignations. Bad health news. Job terminations. Performance reviews. We’ve all been there. We’ve all felt that stomach-clenching, head-pounding, clammy-palmed moment when we needed to have a difficult conversation with someone. Having to do this in a workplace, particularly if you’re in a supervisory role, can be even more stressful. That additional power dynamic adds …read more »

There’s a fraction too much friction

Ever since caveman days we’ve relied on others to ensure positive outcomes. Heading out on your own to grab a mammoth because you felt like a steak would have ended in a swift and probably painful death. Being on Zoom or Teams meetings means we’ve forgotten all our colleagues’ little quirks. As we’re slowly emerging …read more »

Show me the records!

At MAS, we’ve been part of and carried out hundreds of NATA assessments. It doesn’t take long before you start to see a pattern. You begin to see the same issues emerging and learn just where a lab is going to come unstuck. Labs know that preparing for their assessment is critical. But labs are …read more »

The role of perverse incentives

During the time of British rule in India, the government became concerned about the number of cobras in Delhi. To reduce this problem, the government offered a bounty for every dead cobra and initially, the program was wildly successful. Large numbers of snakes were killed for the reward and the government took a moment to …read more »

Are you listening??

“Most people do not listen with the intent to understand; they listen with the intent to reply.” So said Stephen Covey, author of ‘The 7 habits of highly effective people’. We’ve all been guilty of this. In our recent article we discussed asking the right questions. But the best questions in the world won’t matter …read more »

How to ask good questions

Many of us can spend large chunks of our day seeking information. Whether it’s an update from a team member, negotiations with a contractor or trying to get more than an ‘ugh’ from a teenager, we usually do this by asking questions. Asking questions fuels learning, improves interpersonal bonding and rapport plus it makes us …read more »

Shhh it’s a secret – confidentiality in the lab

We’ve all heard the expression knowledge is power. In the hands of cybercriminals, knowledge is also big business. In a lab setting, it’s understood that keeping information safe and secure is in the best interests of clients and your business. If you hold accreditation or certification, it’s also a requirement of the standard. ISO standards …read more »

ARE YOU BEING SERVED?

For those of a certain demographic, this title will conjure up a British television sitcom based in Grace Brothers Department Store. But perhaps you heard those words just today, when you went into a clothing store or supermarket. In last week’s article, we examined the theories of three quality thinkers – Deming, Juran and Crosby. …read more »

Lab report writing 101

You are an expert in your lab. You know your procedures and can carry these out with your eyes closed (although from a safety perspective we hope this isn’t happening!). Once you’ve carried out your activity, you can put that information into your data collection device and that spits out your  lab report. Or perhaps …read more »

More tips for remote assessments

It’s been a few months since our last article about carrying out remote assessments. Although everyone has improved with experience, there are still new things we’re discovering. During a recent webinar with our friends at the RACI Pharmaceutical Science Group, we picked up these tips and wanted to share them with you. And if you  …read more »

7 tips for choosing the Right Consultant

As I sit here watching the British Conservatives announce their next leader, I got to thinking. How do you know you are choosing the right person for the job? It’s a very important task and one that requires a lot of consideration. Choosing the right consultant to help you realise your objectives and dreams for …read more »

5 tips for negotiations

Summer time is now officially ended in Australia. Over the summer, I had some time to reflect on what summer means. For me, it means holidays, sun, sand, surf, family time, different surroundings and new neighbours. As we normally do, we had a camping trip down the coast and so summer also means negotiating over …read more »